Returns, Refunds & Shipping Policy
Returns & Refunds
At Alleborgh, we want you to feel confident when ordering online. Below you can find information about returns, the right of withdrawal, and refunds.
Right of Withdrawal
As a consumer, you generally have the right to withdraw from your online purchase within 14 days of receiving your order without giving a reason.
The withdrawal period starts on the day after you, or a person designated by you, receives the product.
If you wish to exercise your right of withdrawal, please let us know within the withdrawal period. After notifying us that you wish to withdraw from the purchase, you have another 14 days to return the product to us.
Returning a Product
Would you like to return a product? Please contact us via:
Email: info@alleborgh.nl
Phone: +31 (0)36 30 30 980
Please include your name and order number where possible, so we can process your return as quickly as possible.
You can return the product to:
Alleborgh B.V.
Kabelstraat 17
1322 AD Almere
The Netherlands
Please make sure the product is carefully packaged to prevent damage during transport.
Condition of the Product
During the withdrawal period, you may inspect and assess the product in the same way you would be allowed to do in a physical store.
You are only liable for any reduction in value if you have used the product beyond what is necessary to establish its nature, characteristics, and functioning.
The product must be returned with its original packaging, accessories, and included parts.
Return Costs
The direct cost of returning a product is the customer’s responsibility, unless otherwise agreed with Alleborgh or if the product was delivered incorrectly, damaged, or defective.
If you have received an incorrect, damaged, or defective product, please contact us first so that we can work with you to find an appropriate solution.
Refunds
If you withdraw from the entire order, we will refund the purchase price and the standard delivery costs of the original order.
We will issue the refund no later than 14 days after receiving your notification of withdrawal. We may wait with the refund until we have received the product back or until you can provide proof that the product has been returned, whichever occurs first.
The refund will be made using the same payment method used for the original purchase, unless otherwise agreed with you.
We will not charge any additional fees for the refund.
Damaged, Defective or Incorrect Products
Have you received a damaged, defective, or incorrect product? Please contact us as soon as possible at info@alleborgh.nl.
If possible, include your order number, a brief description of the issue, and photos. We will then contact you to arrange an appropriate solution.
Exceptions to the Right of Withdrawal
For certain products, the statutory right of withdrawal may not apply or may be limited. This may include products that are made specifically according to your specifications or that are clearly personalised.
If an exception applies, this will be clearly stated before purchase.
Warranty
Our products are covered by the statutory warranty. This means that a product must meet the standards that you, as a consumer, may reasonably expect from it.
Any additional manufacturer’s or commercial warranty does not affect your statutory rights.
Questions About Returns?
Do you have questions about a return or refund? Please feel free to contact us.
Alleborgh B.V.
Kabelstraat 17
1322 AD Almere
The Netherlands
Email: info@alleborgh.nl
Phone: +31 (0)36 30 30 980
Chamber of Commerce (KvK): 30100758
